Store Policies

Our Policies - Please Read before Placing Your Order

Contact us

Email: support@uniquecontemporarysolutions.com

Phone: 847-925-9905

Please don't hesitate to contact us if you should have any questions or if we can be of assistance in any way.

Sales tax

Sales tax will only be charged on orders with an Illinois ship to address.

Payment

We accept PayPal, Visa, Master Card, American Express, Discover, money order, cashier's check or personal check (10 day hold on all personal checks). No personal checks are accepted from customers outside of USA. Send checks/money orders to: Unique Contemporary Solutions, Ltd., 3712 N Broadway, Chicago, IL 60613 (check /money order must be received within 7 days)

Shipping

Shipping costs shown are for delivery in the Continental United States (48 states). For a shipping quote for international shipments or any delivery outside the Continental United States - Please email us at: support@uniquecontemporarysolutions.com.

Most products, unless otherwise noted for furniture/oversized items, are shipped ground via UPS, Fed Ex, or USPS.

Furniture/oversized items are shipped via freight LTL. Standard freight is curbside delivery; you are responsible for moving the furniture from the truck to your home. Delivery to inside your home is available for a small additional charge ($85.00 -first floor only). Assembly is not included. Very Important - You are responsible for inspecting the product at the time of delivery. In the event that you receive damaged merchandise, you must make write all damages on the freight bill to insure YOU have the right to claim reimbursements. Failure to write the damages on the freight bill at the time of delivery will void all of your insurance with the trucking company and you will have no recourse. If the damage is severe, please refuse ONLY the item that is damaged and make all notations on the freight bill.

Return Policy

 You may return your unused purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Any upgraded shipping costs will not be refunded.

Some of our products are offered with free shipping or at a reduced price, so please be aware that if you return one of these products our actual shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return. Please contact us for the actual amount.

Please keep in mind that once an order is processed, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified or have been used.

Certain sale items cannot be returned.  We will clearly marked this on the product's sale page. If you have any questions about whether a product can be returned, please call us.

Damaged Items

If your item was damaged or defective or missing parts, please contact us at 847-925-9905 before returning the item.

If you item was shipped via Freight, please read the following information.  Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us.

If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us. If your item is due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.

All returned products must be in the original packaging with all of the packing materials.  No not write on the box.

Our Privacy Policy

Third-Party Service Providers
We use other companies to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Your Information

Unique Contemporary Solutions, LTD does not sell, trade, or rent your personal information to others. 


In Summary

Unique Contemporary Solutions, LTD is committed to protecting your privacy. We use the information we collect on the site to make shopping at www.UniqueContemporarySolutions.com  to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent

By using our Web site, you consent to the collection and use of this information by Unique Contemporary Solutions, LTD, Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Questions and Feedback

If you have any questions or feedback related to our Privacy Policy, please email us at support@UniquecontemporarySolutions.com.Unique Contemporary Solutions, LTD,  is committed to protecting your privacy. We only use the information we collect about you to process orders.

Security

We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the internet and sent to us.